Frequently Asked Questions
Everything you need to know about bringing Willow Tree quality into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer White Glove delivery and assembly?
Yes, for select heavy furniture items, we offer a White Glove delivery service which includes room-of-choice placement, assembly, and removal of all packaging materials for an additional fee.
What is your return policy for home decor and textiles?
We accept returns on unused home decor and textiles within 30 days of delivery. Items must be in their original packaging with tags attached. Please note that shipping fees for returns are the responsibility of the customer unless the item arrived damaged.
Are your wooden products sustainably sourced?
At Willow Tree, we are committed to sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture purchases.
How do I care for my Willow Tree upholstery?
Each piece comes with a specific care label. Generally, we recommend regular vacuuming with a soft brush attachment and immediate spot-cleaning with a damp cloth for spills. Avoid direct sunlight to prevent fabric fading.