Returns & Exchanges

At Willow Tree, we want you to love your home sanctuary; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery. Please ensure that all products are in their original condition and packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original boxes with all protective inserts to ensure they arrive back at our warehouse safely.

• 3.
  Label and Ship

  Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.